Good afternoon Mr O'Krent.
We have spoken before regarding our recent remodeling job and as I have stated, my Mother purchased her carpeting in the '60's from you and I have been your customer since 1970.
I want to take this time to thank you for sending Monica Mills to our home here in La Vernia to provide the estimated cost of our small remodeling job. She did a wonderful job and I have now have a new friend in addition to some beautiful new flooring.
Monica is such a wonderful Sales Representative for O'Krent. She knows her job; she was on top of everything at all times; and so very accessible. In this day and age to be provided with such wonderful caring personnel and great customer service is a blessing. Please pass on to her that we appreciate all that she did to make sure our remodeling job ran so smoothly.
Jesse is another valuable asset to O'Krents. His workmanship is impeccable and it was well worth the wait to have him do the the new flooring. What a hard worker he is and he takes pride in his work. This is the second time Jesse has laid flooring for us and we appreciate all that he has done. Please pass on to Jesse our gratitude for a job well done.
I know that O'Krent's takes pride in their products, their personnel, and customer satisfaction is the most critical result of any of their work.
Thank you again for another job accomplished in a most professional manner.
I look forward to working with O'Krents again in the future.
Well I missed you yesterday, but I'll come back to meet you, and I'll bring a couple samples of the flooring in case you want to have on hand to show clients. Everyone at the store was soooo nice!!!!! Talk about customer service! Your receptionist was super friendly, loved her. The warehouse was closed when I got there, but a nice gentleman and another lady opened the warehouse for me. She, in her heels!, changed the forks out on the forklift, got the pallet down from the top shelf and we got it loaded in my car. They were so great! And I really appreciated that. I'm so bad, I didn't get their names. She had long brown hair, and he had glasses. Anyway, everyone there has been wonderful, especially you! So thank you again for helping me get that special, unique flooring. I love it! I can't wait to see it installed. I'll send pics. And I'll bring you some scraps when it's all done, should be end of next week. Thanks again Ed!
I cannot express how great the floors turned out, this is our dream home and O’Krent’s flooring has made it even better. Thank you for all your help with the purchase of this hardwood product and the installation was done very professionally. The guys where there before time and on Saturday and worked till the job and the cleanup was done. Thank you again…from a very pleased customer!
- J. Brown
Dear Marjorie and Sam:
I just wanted to take a moment and thank you for the courtesies you gave Linda and me on installing our new wooden floors. That was very kind of you.
We also want to commend Linda for the truly outstanding job she did. Her talents and diligence were exemplary. What was so moving to the two of us was that Linda treated the installation as if it were her own home. You can imagine how important that is to the homeowner. The installer, Gilbert, and his men were great to work with and efficient and professional. Linda saw that on a daily basis.
Let me also mention that it was a true pleasure to have contact with Monica. She too is most professional and a real asset to your organization.
Thanks again for everything. Sincerely,
- E. M. Duncan
I think some times that maybe I'm too much of a perfectionist. And then I see artistry like that done by Robert Flores and I know that I'm not. A truly beautiful job almost takes your breath away. That's what Robert did with our carpet today. Either our walls are straighter than I thought they were or he laid the pattern so that they look straight as an arrow. And the way the pattern follows as the carpet goes up the steps is visual poetry. To top it all off he is very friendly, focused on the customers desires, and is very adept at thinking "outside of the box" to come up with recommendations and solutions that are much better than what was anticipated. I am surprised, but glad, that I didn't have to wait weeks before he became available.
My wife is extremely pleased with all of our new flooring and so I thank you and your tremendous employees for helping me get one item off my "honey do" list. A special thanks goes to Ed for all of his patient, guiding assistance and to Toni for giving me her honest, "unfiltered" opinions and suggestions when I asked her to do so. They made the task so much easier.
- D. Mueller
Dear Mr. O'Krent,
I just had Brazilian Cherry wood floors installed in three rooms and was delighted with the end result. Not only do the floors look beautiful, they were perfectly installed. The workmanship and conduct of the workers was beyond expectation. While I am apt to see the total picture, my brother is one to focus on detail and he was most impressed with the attention paid particularly to the corners and entrance ways. I am very glad to have chosen O'Krent's for the overall quality control and the skill and personal attention of its workforce.
- E. Ruiz
Louis, Carl and his crew, Jesse and Otis, were the best! You will always have
We will recommend you to everyone and we thank you for your excellent service and staff.
- M. Hagen
I had such a good experience recently with your company! All of the personnel I had contact with were wonderful to deal with. One of your sales associates helped me pick out tile and carpeting. He was very responsive to my questions and promptly returned phone calls. The installers were competent and accommodating.
You're carrying on the proud tradition from your father and grandfather and doing it very well. Keep it up! Sincerely,
- A. Dryer
Just a quick review with my dealings with O'Krent. We started it off with a call to the store for some info, right from the get go we were never pressured into anything by our salesperson.
We then went to the store to look at tile, to tell you the truth I was worried that we were just another dollar sign walking in the door, boy was I mistaken we weren't treated like another place we visited.
We picked our tile and setup an appointment with our salesperson to come out and measure and give us an estimate, we didn't find out till later that our salesperson had taken the time to come out on her day off all the way to the other side of town. Wow, that's dedication.
Our tile came in a couple of days later and the installer and his assistant came to install the tile, they did an outstanding job and worked with us in order to give us some walking room during the 3 day install to let us walk around the house at night.
The tile came out beautiful and my wife and I are very happy. We will definitely visit O'Krent in the near future to have our carpets replaced.
Thank you to the whole staff at O'Krent's. Sincerely,
- R. Ortega
Dear Mr. O'Krent,
We just had a shower remodel completed in my home by your store. The new shower has exceeded our expectations.
We feel very fortunate to have met Linda - the sales associate. We consider her the absolute most valuable part of the whole remodel experience. She has amazing design talent and is an excellent example of what customer service is supposed to be. The sales associate went beyond the call of duty to make sure we received an excellent experience. She made herself available on weekends and evenings to discuss our remodeling and promptly answered our telephone calls and emails.
We appreciate her passion to design a quality product with her personal attention for all aspects of the project to include selecting excellent tile and plumbing professionals. She came by our house to follow-up on the remodeling progress.
I will return to and recommend O'Krent's because of the outstanding professionalism of designers like the sales associate.
Please extend our appreciation to Linda. Best regards,
- D. & K. Lents
The BEST Flooring install crew in South Texas! It looks great! Thanks a million,
- T. Hurat
Dear Sam O'Krent,
We moved into our home about three and a half years ago. At that time we dealt with another company, installing tile, carpet and laminate. The workers did not show up when they said they would, did not act like some of them had ever installed carpet before, resulting in three additional attempts at re-stretching the carpet, which, by the way, is where you come in. I had to call their home office in Dallas to get the local salesman to contact me when he wouldn't return my calls to get the problem fixed. Now we are replacing that carpet with hardwood and we wouldn't think of doing business with that company again.
I have not met you, but have had the pleasure of dealing with you work crew. They are very professional and knowledgeable regarding your products. They are courteous, punctual, and get right to work upon arrival. They work like a well oiled machine, each knowing what to do to get the job done.
We were so pleased with our first installation on May 25th, of Brazilian cherry hardwood installed in our downstairs front room and living room, that we called you to come back and give us a price on our upstairs with and without the stairs included. You got a quote back to us in a very timely manner and we quickly gave you the go ahead. On June 8th & 9th, our upstairs open area and stairwell were installed.
We have been checked on during each job and followed up by calls from your installation people to make sure we are happy with the work and if we have any questions. To me, this is very important. I don't feel like just another "job". We are thrilled with the results and workmanship of both jobs. We are thinking about doing one more room and stairwell in the same hardwood and won't hesitate to call on your wonderful installation crew again.
Please thank your people, for me, for two jobs well done. Sincerely,
- C. Marsh & W. Lay
I would like to tell you of a pleasant experience I had working with your sales associate - Linda. I went to your store not knowing exactly what type of flooring I was looking for. Linda, being the true professional, showed me many samples of carpet and laminate. She came out, measured and addressed the various questions I had. You see, I have 6 dogs that live in the home with me, or I should say, "they allow me to live in their home". I did not care for the wide plank laminate and was looking for a 3" plank. She found the Nafco Luxury Vinyl 3" plank, and it is perfect.
The installation was smooth. Jesse and his helper were very professional and careful in moving the furniture.
The finished job looks great. I will be back to have your company install carpet in the master bedroom and a very nice vinyl I picked out for the kitchen and breakfast area, I look forward to working again with Linda and O'Krent.
- N. Gruber
Sir, we recently had the carpet in our church have replaced. Your company sent Mr. Robert Flores.
Thank you. Mr. Flores and his assistant were the most professional installers that I have seen. You are so fortunate in having Mr. Flores to install your carpet. He goes an extra two miles. Sincerely,
- R. Doty
St. Michael & All Angeles Anglican Church
Your salesperson's attention to detail was very impressive. Penny was courteous and professional in every way. Your installation crew was outstanding. We would recommend your store to anyone.
- G. Janert
I would like to commend you and your fine staff for the excellent treatment I received in my recent dealings with your company. My father has been a steadfast client for well over 40 years and advised me to follow suit. I'm quite thankful to him for recommending your store to me and am more than pleased with the outcome of our dealings. I'm dealing with your staff both at the showroom and my home, everyone I dealt with was personable, professional and handled every aspect in an expedient manner.
I was treated with great respect and felt the advice they gave me was more than appropriate and quite valuable. Several people went above and beyond their duties and I feel they should be commended for this. In our busy, high-tech, impersonable world, it was refreshing to know that the old values that help keep businesses like yours successful are still used today - you simply cannot replace good old fashioned human relations.
So many thanks to your team for the fabulous job they did. The carpet is more beautiful than I had imagined and I trust our family will continue to do business with O'Krent until you close your doors. Please pass my compliments on to your staff. Appreciatively,
- CJ Anderson
We purchased new carpeting and your installers finished the installation in our home last Thursday afternoon, July 14. We were pleased with the work accomplished to the extent that I felt the need to write a letter of commendation. Your service crew were friendly, professional and highly competent. The expertise with which they tackled the installation was very impressive, and the completed task represents excellent workmanship. To sum it up, my wife and I feel that we purchased a quality product, fairly priced, coupled with good service. It has been a pleasure to do business with you!
- B. Frisk
I love my new tile floors! I am very pleased with the quality of the tile. Having a helpful, friendly salesperson, made this a very enjoyable experience.
- S. Gordon
We just want to thank you for the beautiful patio floor. The tile you helped us select goes very well with the décor of the rest of the house. The crew was most helpful by being prompt, courteous, and very professional in their work. It's no wonder that O'Krent has the reputation that it does. When you have people like this representing you, you can rest assured that your company is well represented. We just wanted to let you know how happy we are and looking forward to our next project. Thank you.
- M. Perches
Dear Mr. O'Krent,
I want to tell you about the great experience my wife and I had with the purchase and installation of our new flooring.
Lisa was our sales representative. We appreciated her friendliness, professional guidance and great patience as it took a couple of months for us to pick out the flooring. She helped us in many ways as we came to a decision.
The installation has been a wonderful experience too. Ronnie is an excellent craftsman. He has taken great care in moving furniture and helping us in general. He has been prompt and efficient in his work, plus, he is a nice guy.
His helper Jonathon is a respectful and courteous young man who works hard. He too has obligingly helped us with our many requests. He impresses us as a responsible and hardworking young man.
Your beautiful showroom and the great coffee also made this an all-around pleasant experience. Sincerely,
- J. Stead
The tile floor is wonderful! Thank you for all your help - from selecting the tile and grout to suggesting the best pattern for the area. Your expertise is evident.
The installation crew, with Carl as foreman, was great! I'm sure by staying in the house during the job we made their work that much more difficult, but they were very respectful of our presence and handled all aspects of the projects in a timely manner. Carl is indeed a master of his craft.
Again, we appreciate your professionalism and can certainly understand why O'Krent's has continued to thrive for so many years. Sincerely,
- A. & A. Vargas
I'm amazed at the speed of installation! High quality craftsmanship on both the tile work and the wood floors. Both will bring us years of pleasure.
- D. Hall
Gerry and I would like to highly praise your crew for the work that they did on our master bedroom February 13 through February 18, 2012. You contributed to solving our leaking shower problem since January, 2012...a challenge since this house was built over twenty-five years ago.
Your crew was very creative in suggesting tiles to be used for the project. They also had to completely rebuild the entire shower area for us. They were quite professional and extremely competent in their work. Their positive attitudes, strong work ethic, and pride they took in their finished product, will certainly cause us to recommend them to others.
You're lucky to have them working for O'Krent's Abbey Flooring Center in San Antonio. Most sincerely,
- C. J. Impelman
I just wanted to thank you for the EXCELLENT and professional carpet installation.
As you'll recall, I was not concerned about the carpet itself - I knew that was a good quality product. My primary concern was the installation work, as I believe that makes or breaks the whole job.
Your crew moved a ton of furniture without damaging anything, they were on time, they were polite and they did a thorough clean-up. They even worked around my children and my dogs!
We are extremely pleased with the carpet and the installation - it improves the entire house.
Please feel free to use my name as a reference. I am delighted with the purchase, the installation and the end result. Best regards,
- D. Beck
Dear Mr. O'krent:
We are writing to thank O'krent's Flooring and Monica Mills for the absolutely wonderful job you've just completed in our home in Elm Creek. To begin with, we thank you for the terrific selection of carpeting in your showroom. At every step, Monica Mills was there to give advice, guide us, help us with technical details, and share with us her experience. This was especially valuable because in addition to carpeting our second floor, we also had to carpet a staircase with a 90 degree turn half way to the top. Monica and your installer, Robert, working together, have done a fantastic job. And when we requested a bound piece of carpeting for our study upstairs, Monica had it made and delivered it this morning.
It's a pleasure to be able to work with professionals whose expertise shines through every detail of a project. Again, our thanks to you and to Monica Mills for a job well done!!!!! Best regards,
- Alan & Didi Weinblatt
My wife and I were assisted by you in purchasing a Karastan remnant carpet. I just wanted to say that I'm very impressed that you, "The Family" as you put it, would not only personally assist us, but that you even gave us a private tour of your beautiful exercise gym.
I just wanted to thank you for exceeding our expectations and to say that we are very pleased with our new carpet. After meeting you, I can see why O'Krent's is such a huge success. Best wishes,
- W. McGiboney
It has been a long time since we have dealt with a company with such high standards! Thanks for the wonderful cookies!
- J. Way
We would like to take this opportunity to commend your operations. We ordered carpet and your sales associate was most helpful. He answered all our questions, showed us various styles of carpet and discussed which of these would best fit our needs. Something that we really appreciated is that he was on time when he came to measure the house on Sunday; he called before coming to verify the appointment and explained exactly what we would receive.
We were originally scheduled for installation on Friday but we were called early Wednesday morning and asked if we would like to be moved up since there had been a cancellation. We agreed and the crew arrived about 10 am on Wednesday - again on time. They worked until approximately 6:30 pm to complete most of the installation. They came back this morning - on time - and completed the house by about 1 pm. The men were courteous, helpful about moving things and they did a great job.
The carpet looks wonderful! We are completely satisfied with the carpet, the workmanship and the service. Be assured that we will recommend your operation. Thank you for a great carpet experience.
- R. & K. Manna
O'Krent Abbey Carpet has just completed the installation of Karastan Carpet in our new home.
We are very pleased with the installation. It was all made possible by your sales representative and the installation department. I especially want to compliment the installers for the excellent job that they did in placing the carpet. The painters and the make ready cleaning crew were impressed by the neatness of their work and the minimal damage to walls and paint. They were especially helpful in finding time during the holiday period to complete the installations after construction problems caused delays. They are all very competent, knowledgeable and efficient. You can and should be very pleased to have employees such as these representing your company.
My wife and I are very satisfied that we selected O'Krent Carpets for our new home. We extend holiday greetings and best wishes for continued success in the New Year. Most sincerely,
- J. Uttinger
Last week my new carpet was installed in my new house. Believing that praise should be given when deserved I want you to know that I have seldom dealt with such professional people as the crew who came to install the carpet. You can be proud of your people.
This was the third time O'Krents has carpeted this house and I have been very happy with the work. Sincerely,
- E. Morlee
Recently my sister and I purchased carpet for one of the bedrooms and we were not satisfied with the end result.
Your company had Mr. Jerry Salge contact us. From day one, Jerry kept us informed as to how everything would be handled. Not once did I have to track him down to get answers to my questions. Being in sales, I can tell you he was exceptional in his follow-up and keeping goodwill between your company and us. He deserves praise!
I also would like to give praise to your installer Ignacio. He is a true professional; very capable and on time for his appointments. A rarity with service companies.
Both my sister and I will gladly recommend your services and we appreciate their professionalism. Sincerely,
- A. Carson
Our first experience with O'Krent occurred well over ten years ago and we were extremely pleased with the performance of your carpets and professionalism of your people.
That experience brought us back to O'Krent's last year as we were again carpeting our home. We were so fortunate to have an excellent carpet advisor. Her knowledge, experience, and professionalism changed a tedious and daunting affair into a very positive experience especially since we did not utilize a decorator this time.
We have conservative tastes and are very particular. She exhibited great patience, attention to detail, a good sense of style and scale, with outstanding follow-though.
The installation was virtually painless, and extremely well-run. We were personally impressed at the care and detail with which the team installed the carpet. We feel very good that this will help us maximize the longevity of our carpet.
Today's retail experience is often mediocre at the best, and perilous at its worst. Thanks for making our O'Krent's experience an enjoyable and rewarding experience. Regards.
- D. & H. McCoy
The installers were very professional! They moved the furniture without any problems. I am so impressed with the final outcome. My flooring looks so good. I will definitely come to O'Krent's again for my next purchase.
- P. Lindo
Your people have just finished installing new carpet in my house, carpet that O'Krent put down in May of 1991.
I wanted to commend Paul Wilmoth for coming to my house, measuring, helping me to pick this type of new carpet to put down, and then giving me a fair price to do the job. Then Dan and Mike did an excellent job of installing the new carpet. It looks very nice. They were all very professional and very courteous. You are very fortunate to have such good people representing your fine company.
My experience with O'Krent goes back almost 40 years. For many years during the 1970's and 1980's, I was the manager of the Firestone Store at 701 N. Alamo street, which was near your old downtown location. Your grandfather, Ted, brought his car to me for service on many occasions and we became good friends. I enjoyed reading his newspaper columns.
You have a good company and a good company name to uphold and I wish you well in the years to come. Thank you for a very good job. Sincerely,
- E. Williams
I wanted to take the time to give credit to your wonderful staff! From the friendly and professional receptionist when I walked in the door all the way to the finish of the installation.
Your Sales associate, Janet, was very knowledgeable and friendly and patient in helping me pick out my carpet and I can be very indecisive and picky! She was a joy to work with. She showed up at my house on time, after calling to confirm, on a Sunday morning to fit my schedule! She kept me informed of the status of my delivery and kept in touch throughout the process. She is an asset to your organization and I would definitely tell my family and friends to request her and your company if they ever needed any flooring.
My installer Dan and his helpers Mile and Scott went out of their way to make sure everything was done perfectly. They were very professional and friendly. I was very impressed that they even measured my dining room table to ensure that it was put back in the same spot! They were very careful with all of my belongings and had to move a lot of heavy furniture. As with Janet, I would tell everyone to request Dan and his crew for installation.
Thanks for the wonderful experience and I'm sure you are very proud of the wonderful people you have working for your great organization. Congratulations on 93 years of business! I can see why your company has lasted so long!
- V. Manns
Very Satisfied Customer
I want to express my delight about the service I received from your salesperson and the workers who installed the wood flooring in my home this past week. Their professionalism, attention to detail, and thoroughness were simply amazing. The foreman on the job was very polite, respectful and went the extra mile to make sure the job was completed to my satisfaction. I also must tell you about the installers who were here yesterday and today, two of the hardest workers I've ever seen. They did a fantastic job! The floors they installed are absolutely beautiful. They were very conscientious, very skillful, and worked long and hard to get the job done quickly and efficiently. They were outstanding!
I commend all these people very highly to you and thank them for the great service I have received and a job well done. Sincerely,
- M. McGuire
Sometimes our vendor partners talk too...
I just wanted to drop you a note to let you know how impressed I was with the article on your company in National Floor Trends. I don't need to tell you how unique you are in the retail flooring business - relationship building, community involvement, image building, associate loyalty and strategic planning. Those are the bedrocks of a successful organization but very few retailers take the time to institutionalize them in their businesses. It's no surprise that O'Krent's continues to be such a success in your fourth generation.
In addition, I'm once again struck by the similarities between O'Krent's and Mannington. Eighty-nine years old. Fourth generation of family ownership. Focus on people. Commitment to integrity. And most important, having fun! No wonder we love you guys. Sincerely,
- E. Duncan
Senior Vice President of Marketing - Vendor
Even suppliers write...
We are so pleased to see that you were recently profiled in Floor Covering Weekly. With all the dealers across the United States, that is certainly quite an honor they chose to highlight the history of your business as well as your solid current recognition in the San Antonio market.
We know how hard you have worked to make O'Krent's Abbey flooring Center what it has become today. All of us at BPI are proud to be one of your suppliers and look forward to a great 2008!
Thanks for all of your business and our wishes for your continued success. Sincerely,
- D. Riley | J. Anderson | J. Reddington | R. Kruger
DJR/pa, BPI - Supplier